Dammam Branch Celebrates World Quality Day
SASO's branch in the Eastern Province (Dammam Branch) celebrated World Quality Day, which was held under the slogan "Quality ... A Universal Language for Excellence and Creativity" at the branch, in cooperation with the Saudi Society for Quality (SSQ) in the Eastern Province. A forum was organized, for this global event, simultaneously with the forum, organized by SASO at its headquarters in Riyadh and its branch in Makkah, on Thursday, Safar 10th, 1438 AH, corresponding to November 10th, 2016. The forum was patronized by the Governor of SASO, Dr. Sa'ad bin Othman Al-Kasabi. The program started with a speech delivered by the Chairman of the Saudi Society for Quality Branch, Mr. Abdulaziz Al-Mahboob, in which he commended the importance of spreading the culture of quality, noting that it is no longer an option for application but has become a requirement for excellence and creativity. After that, Mr. Tamis bin Ali Al-Hammadi, Director General of the Branch "SASO's Official Spokesman", delivered the opening speech, on behalf of His Excellency the Governor of SASO, mentioning that the celebration of this day comes to stress the importance of quality and its crucial role in the industrial and service sector. On this day, all competent bodies look to disseminate and promote quality culture in all communities, strengthen Saudi economy status, and activate quality mechanisms in the market, to make quality eventually a key component in achieving the ambitious vision of our Kingdom, Vision 2030.
The forum began with a worksheet presented by Dr. Sami Al- Wahaibi, from King Fahd University of Petroleum and Minerals, entitled "Governance .. Concept and Purpose," in which he referred to the definition of governance, between the past and present, and its importance to standardize procedures and raise establishment performance.
It is worth mentioning that among the worksheets was a paper presented by Engineer Yousef Al-Naser, SASO's Deputy Director General of Laboratories, in which he referred to the excellent performance of laboratories and introduced quality concept in Islam and its connection with daily operations. Moreover, he pointed out to the importance of laboratory accreditation and its benefits for raising laboratories' efficiency.
Dr. Ala'a Addin Eid, from FAHSS, gave a presentation on customer satisfaction" ISO 10001" on which he focused on the importance of customers (beneficiaries), in addition to working to satisfy them and achieve their requirements.
The last worksheet was presented by Director General of Conformity at SASO, Mr. Abdulaziz Al-Honaihen, entitled "Quality in Promoting Trust," in which he pointed out to the concept of quality and ways to strengthen it for consumer, special operations stages for the application of regulations, and work to raise the efficiency of employees as well as developing their technical and practical abilities.
By the end of the forum, a panel discussion was held by the Director General of the Branch and was attended by all speakers. Many participations and questions, from attendees, were put forward, having a significant impact on the success of this event. Among the participants were employees of Saudi Association for Hearing Impairment and Swaed in the Eastern Province. During this event, sign language was used to support this precious group of community.
Their attendance has enriched the forum by what has been put forward and discussed concerning the lack of quality application in public facilities in regards to people with handicaps; in order to provide them with their needs since many bodies do not pay attention to their simplest rights in providing some requirements that can ease their suffering and contribute to motivating them to give more and integrate in the community.
In conclusion, Mr. Tamis bin Ali Al-Hammadi thanked the Governor of SASO for his patronage and appreciated the participation of SSQ. He also extended his thanks to the participants from various sectors including those sectors related to disabilities. Further, he praised the role of media in covering the event.