The "Quality Portal" is a comprehensive national electronic platform aimed at empowering individuals and institutions in Kingdom of Saudi Arabia to adopt best practices in quality and institutional excellence, by providing advanced knowledge and technical tools that facilitate access to national and international quality criteria. The importance of empowerment through the Quality Portal is a fundamental part of Saudi Standards, Metrology and Quality's (SASO) role in building a society capable of achieving excellence and competitiveness, in line with the objectives of Saudi Vision 2030.
Empowerment through this portal represents a comprehensive process that provides beneficiaries - whether government bodies, private sectors, or individuals - with the knowledge, skills, and resources necessary to improve performance, develop products and services, and enhance beneficiary satisfaction. The portal provides training platforms, evaluation tools, performance measurement models and comprehensive technical support, facilitating the empowerment journey and motivating the effective adoption of quality practices.
Main services:
The services of the Quality Portal are divided into two categories: individuals and establishments, to enhance the quality of services and products offered in Kingdom of Saudi Arabia.
Quality Ambassadors Program:
The Quality Ambassadors Program is one of the pioneering national initiatives launched by SASO, aimed at spreading and promoting a culture of quality and institutional excellence among various segments of society, especially youth and educational groups.
The Quality Ambassadors Program includes a variety of activities and events such as workshops, awareness seminars, community initiatives, and activities that encourage the application of quality systems.
Service Excellence Model:
The "Service Excellence Model" is one of the innovative national tools aimed at improving the quality of services provided by various bodies in Kingdom of Saudi Arabia, whether in the public or private sector. This model focuses on enhancing the beneficiary experience, increasing operations efficiency, and achieving high levels of customer satisfaction by applying global criteria that align with the local context and the goals of Saudi Vision 2030.
Product Excellence Model:
The "Product Excellence Model" is one of the important national frameworks aimed at motivating producers in Kingdom of Saudi Arabia to enhance the quality of their products and achieve high levels of efficiency, safety, and competitiveness. This model was developed as part of SASO's initiatives to enable establishments to systematically evaluate their products according to national and global criteria.
Empowerment in the Fields of Quality:
Empowerment in the fields of quality is considered one of the fundamental pillars for building an institutional system capable of achieving excellence and sustainability in performance. Empowerment refers to the process of equipping individuals and bodies with the knowledge, skills, tools, and authorities necessary to make appropriate decisions, take responsibility and actively contribute to achieving institutional quality goals. It goes beyond traditional training to create a stimulating work environment that fosters innovation and continuous improvement.
Training in the fields of quality:
This is a service provided to individuals to encourage them to attend specialized courses offered by SASO in the fields of quality and excellence.
External Evaluator Registration:
This is a service provided to individuals practicing evaluation processes according to national and global models, such as King Abdulaziz Quality Award, to enable them to conduct evaluation processes for establishments applying the Excellence Models in services and products
Quality Library:
It provides knowledge services to the quality community as follows:
- Quality Encounters: a platform that showcases the encounters of the Quality Ambassadors Program and the knowledge provided by quality experts to the quality community on all topics presented in the program.
- Quality Books: This is a platform that collects electronic quality books according to what is available electronically to be easily accessible to the quality community and its pioneers.
- Quality Ambassadors Magazine: This is a seasonal magazine that contains articles in the fields of quality, news about the quality community and many topics related to quality and excellence.
- The Manual Guide: is manual guide that helps sectors and establishments to establish and develop quality departments according to global quality management principles and requirements.