Introductory Lecture to SASO's Employees on Quality Certificate for Beneficiary Service Centers
The Saudi Standards, Metrology and Quality Organization (SASO) organized an introductory lecture for its employees on the requirements of the technical regulation of the quality certificate for beneficiary service centers "Hyyak", as part of the activities of SASO to acquaint its employees with the latest developments and introduce them to the newly issued technical regulations.
The lecture started with an opening welcoming speech, during which Eng. Abdullah bin Awadh Al-Qahtani, Deputy Governor for Business Development, affirmed SASO's vision of transferring knowledge among its employees and introducing them periodically and continuously to the services and regulations it provides to beneficiaries. He pointed out to SASO's desire to apply the requirements of regulations and services internally before applying them to the targeted sectors, to work on the development of work and raise the efficiency of performance.
Eng. Saud bin Mohammad Al-Shabanat, Director of the Administrative and Technical Consultation Center at SASO, during the introductory lecture, discussed the objectives and scope of the technical regulation of the quality certificate for beneficiary service centers "Hyyak", and the requirements for obtaining it. In addition, he reviewed the experience of the Emirate of Eastern Province as the first body to receive the certificate in the Kingdom.
Eng. Al Shabanat explained that the standards of this certificate apply to the different types of centers where services are provided to beneficiaries, as well as the development of beneficiary service centers in all governmental, private and non-profit organizations. The certificate also covers direct services provided to beneficiaries in the framework of obtaining a product or service, including direct personal communication telephone calls, self-service systems, e-services and other similar operations.
Furthermore, the Director of the Administrative and Technical Consulting Center at SASO noted that the application of this regulation aims to save time, effort and cost of services, raise the level of beneficiary service centers, clarify and facilitate procedures, shorten operations and provide unified standards of service. In addition, it aims at raising levels of beneficiary satisfaction and raising service standards, as well as improving the waiting environment for beneficiaries.