خلفية العنوان

  Service Level Agreement

​​​Saudi Standards, Metrology and Quality Organization (SASO) is working on improving the quality of services provided to all beneficiaries and dealers, individuals or establishments, and to facilitate the requirements and procedures through electronic services that can be accessed at any time and place, to be implemented within a specified period. It should be noted, however, that the specified period does not include the completion of deficiencies in the event that the beneficiary does not provide all required information, nor does it include the time required for transactions to be processed by a third party, such as other government authorities, if the nature of the transactions calls for it.

Beneficiaries shall comply with the terms and requirements of each service as stated in the Electronic Services Guide, and all electronic services will be updated and added to this list successively. For more information on all SASO's electronic services, click here.​

 

Help and Support

SASO's electronic portal provides assistance and support to beneficiaries in a way that suits the largest number of visitors, by providing readable content, multimedia, and detailed information and links to some forms of assistance such as: Frequently asked questions, communication channels, inquiries and complaints.

 

Privacy and Confidentiality of Information

SASO is committed to the confidentiality and privacy of information when dealing with the beneficiaries' applications of services, and the privacy and confidentiality policies are among the terms of use of SASO's electronic portal. For more information, you can visit Terms and Conditions.

 

Providing Mechanisms for Communication and Participation

SASO is committed to interacting and responding to all that is received from the beneficiaries through visiting Contact Us page.​

 

Services Guide

Service availability time (day / hour) Service delivery time Electronic service
24/7 55 days Granting the quality mark license
24/7 immediately Electronic appointment booking
24/7 immediately SASO service membership
24/7 immediately Purchase of standards
24/7 immediately Expanding the scope of the quality mark license
24/7 1 day Cancellation of the quality mark license
24/7 8 days Registration of product certificate of conformity
24/7 3 days Issuance of consignment certificates (commercial products)
24/7 2 days Issuance of certificate of conformity for consignment of imported products (products not intended for consumer display)
24/7 immediately Issuance of local self-declaration certificate for products not subject to technical regulations
24/7 7 day Energy efficiency label for electrical products
24/7 7 day Energy efficiency label for tires
24/7 5 day Fuel economy label for new light vehicles
24/7 15 days Water consumption rationalization label
24/7 15 days Model type approval
24/7 15 days Line/Production batch approval
24/7 2 days Biodegradable plastic certificate
24/7 2 days Truck and trailer barrier type certificate
24/7 2 days Production line approval certificate for trailers and semi-trailers
24/7 15 days Electric vehicle certificate of conformity
24/7 15 days Approval of electric vehicle chargers and accessories
24/7 2 days Petroleum product transport tanks
24/7 15 days Electric motorcycles
24/7 5 days IECEE Certificate
24/7 14 days Calibration/Measurement of devices
24/7 15 days Technical Competence / Calibration Test Programs
24/7 15 days Samples testing
24/7 120 days Technical Competence Test Programs
24/7 2 days Inspection of a new vehicle
24/7 2 days Inspection of modified vehicles
24/7 3 days Vehicle import notice
24/7 4 days Licensing of periodic technical inspection activity for vehicles
24/7 immediately Booking an appointment for periodic technical inspection
24/7 25 days Classification of vehicle maintenance centers
24/7 immediately Verification of periodic technical inspection status
24/7 15 days Approval of lifting equipment models
24/7 10 days Periodic verification of fuel pumps
24/7 10 days Periodic verification of non-automatic scales
24/7 10 days Post-maintenance verification of fuel pumps
24/7 10 days Post-maintenance verification of non-automatic scales
24/7 10 days Initial verification of fuel pumps
24/7 10 days Initial verification of non-automatic scales
24/7 10 days Initial verification of electricity meters
24/7 10 days Initial verification of water meters
24/7 15 days Issuance of national type approval certificate
24/7 15 days Qualification of verification bodies
24/7 15 days Qualification of maintenance bodies






Last modified 23 Apr 2025
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